Dive Provo
INFORMATION AND BOOKING POLICY

Thank you for booking your diving vacation through Dive Provo. Please make sure you read this page so that you have everything you need for a wonderful time.

PAYMENT POLICY - A $100.00 per person deposit is due within seven (7) days of reservation, with the balance due forty-five (45) days prior to arrival date. For some hotel/dive packages, a 3 (three) night deposit may be required to confirm the room reservation. For Group bookings, a $500.00 deposit is required to confirm space. Deposits need to be upgraded to $100.00 per person 90 days prior to arrival. NOTE: Some special dives and/or events may require immediate payment in order to confirm your reservation. PLEASE MAKE ALL CHECKS PAYABLE TO: Dive Provo and mail to: Reservation Services International, 5601 Powerline Road, Suite 205, Fort Lauderdale, FL 33309. Payments can also be made by Visa or MAstercard.

CANCELLATION POLICY - If a cancellation occurs more than twenty-one (21) days prior to arrival date, you will receive a full refund of deposits and any prepayments, less a $50.00 per person cancellation fee. Cancellations that occur less than twenty-one (21) days prior to arrival will be assessed a $100.00 per person cancellation fee, plus any hotels cancellation penalties which may apply. Some hotel deposits for Christmas/New Year period require a non-refundable deposit. All No Shows are non-refundable.

RE-BOOKING and/or CHANGE FEE – A $25.00 per person charge will be assessed for any changes made once vouchers and documents have been issued.

NON-USAGE OF PACKAGE INCLUSIONS - All dive packages are non-refundable and non-transferable once you arrive on island. Every effort is made by Dive Provo to accommodate necessary changes after arrival; however in certain cases this may not be possible due to availability of boats or staff. No refunds or credits will be awarded for any unused portions of package unless the dive is cancelled by Dive Provo. Package inclusions, terms and rates are subject to change without notice.

We highly recommend trip cancellation and interruption insurance to protect you and your vacation investment. Please contact your reservation agent to purchase.

Click here for further information on trip cancellation and interruption insurance.

We also encourage all divers to have Dan “Master” Insurance plans (see http://www.diversalertnetwork.org)

TO ENTER THE TURKS AND CAICOS ISLANDS – ALL persons, including U.S. citizens, traveling by air between the United States and Canada, Mexico, Central and South America, the Caribbean, and Bermuda will be required to present a valid passport in order to reenter the US. No Visas are required for U.S. and Canadian citizens. It is the customer’s responsibility to ensure his or her own visa requirements, and no refunds will be awarded for customers denied access for lack of proper Visa.

TO DIVE - You will need to bring proof of certification. Unfortunately we are unable to accommodate divers without proof of certification, so please DON’T FORGET YOUR CERTIFICATION CARD! For divers doing their training dives, please bring your Referral Form or signed log book.

ADDITIONAL INSURED - Any active scuba instructor may conduct training on board Dive Provo’s boats as long as they produce copies of their instructor insurance naming Dive Provo as an additional insured.

UPON ARRIVAL ON PROVIDENCIALES (PROVO) - Slow down and relax! Take any taxi to your resort. The drivers know all the resorts and fares are fixed.

WHEN YOU ARRIVE AT YOUR HOTEL - Immediately after checking into your accommodations please call the Dive Provo shop. Dive Provo is located in Ports of Call adjacent to Comfort Suites. Shop hours are 8am-5pm. Telephone 946-5040 (after hours please leave a message). If you arrive after shop hours, there will be a message left for you on your hotel phone advising you of your pick-up time the next morning. Unless otherwise arranged, we will have scheduled your diving to start the day after your arrival, and space will have been held on the boat for you. Please re-confirm your entire stays diving schedule after your arrival. For Comfort Suites guests who have not checked in to the dive shop the night before, just come down to the shop at 8am. The boats leave at 8:30am and there will be enough time to get you checked in. Please remember to bring your certification card or referral letter, your dive vouchers and a credit card. The credit card is used as a security deposit on any rental equipment you require and to open a dive shop account for any incidental expenses you may incur.

LANGUAGE - English is the official language of the Turks and Caicos.

CURRENCY - The US dollar is the Island’s legal currency.

CREDIT CARDS/TRAVELLERS' CHECKS - American Express, MasterCard and Visa are widely accepted in hotels and larger business establishments, however Dive Provo does not accept American Express. Master Card and Visa only. Cash or travelers checks are recommended in smaller businesses. ATM machines are also available at the local banks.

WEATHER - The average year-round temperature is 83F (28C). The hottest months are September and October, when temperatures can reach 90 to 95F (33 to 35C). The almost-constant easterly trade winds temper the heat and keep life comfortable. Casual resort and leisure wear is accepted attire for daytime; light sweaters or jackets may be necessary on some breezy evenings, especially in December, January and February. Visitors are advised to wear protective clothing and a sun hat, and use waterproof sunscreen when out in the tropical sun. A 3-mm shorty or full suit is recommended for diving.

TIME -Eastern Standard Time with Daylight Savings Time April 1 to October 27.

DRIVING - A valid driver's license from a visitor's normal place of residence is suitable when renting vehicles. You must be 25 years of age. A government tax of $10 U.S. is levied on all hired cars and $5 U.S. on motor scooter rentals (Insurance is extra - about $11US per day). Driving is on the left-hand side of the road. Taxis are abundant throughout the Islands. Bicycle rentals are also available.

DRINKING WATER - As with many Caribbean Islands, fresh water is precious, however, there is piped water made by reverse osmosis from the Provo Water Company so the tap water is safe to drink; also bottled water is readily available.

ELECTRICITY - The power is stable at 110 Volts/60 Cycle, which is the same voltage as in the United States.

MEDICAL FACILITY/RECOMPRESSION CHAMBER - In case of medical problems on vacation there is a government clinic, staffed 24 hours, and also private health centers with doctors on call around the clock. An operational recompression chamber is located at the Menzies Medical Center.

PLEASE MAKE ALL CHECKS PAYABLE TO DIVE PROVO. Mail to 5601 Powerline Road, Suite 205, Fort Lauderdale, FL 33309